Insight

Growth creates coordination costs

More people and more functions create more handovers. If context still moves through individual memory, coordination becomes an operating cost that is hard to see.

Why it matters

Revenue crosses functions even when reporting does not. The useful question is whether the information collected in one part of the business helps the next part make a better decision.

Related

Follow the coordination cost through the system.

Sales to delivery

Every handover creates a place where commercial context can be lost.

Read the handover note →

Revenue Visibility Review

Map where management currently has to reconstruct the story between functions and systems.

See the visibility review →

Local efficiency

More activity inside each function can still make the whole system less efficient.

Read about local efficiency →

Start here

Something changed between the action and the result. Find out what.

The first step is a free 30-minute discovery call. I research the business before the call, then use the conversation to test that outside view with you and narrow down where the problem may sit.

No presentation to prepare. I do the homework first.