Problem

Sales is working. Why is delivery under pressure?

A deal can be commercially attractive at the point of sale and still produce weak economics once the work starts.

The handover

The contract fixes a promise. Delivery determines what that promise costs.

Scope, exceptions, client expectations, urgency and delivery complexity all affect the realised margin. If those signals do not travel with the deal, delivery discovers the economics after the commitment has already been made.

Related

Follow the handover into cost and system visibility.

CRM problem map

A record can move correctly while the commercial context needed by Delivery does not.

See the CRM problem map →

Cost-to-serve

See how scope, exceptions and delivery complexity change the economics of a customer.

Read the cost-to-serve problem →

Revenue Visibility Review

Map what Sales, Delivery and Finance can actually connect across the systems in use.

See the visibility review →

Start here

Something changed between the action and the result. Find out what.

The first step is a free 30-minute discovery call. I research the business before the call, then use the conversation to test that outside view with you and narrow down where the problem may sit.

No presentation to prepare. I do the homework first.